For many years, our company has placed a strong emphasis on pre-sales and after-sales service. We are committed to providing our customers with satisfactory solutions, high-quality products, and comprehensive after-sales support, all with the goal of ensuring every customer is fully satisfied.

Optimization of the Design Proposal

We communicate patiently with our users to understand their actual needs and provide them with optimized, practical design solutions…

Lifetime warranty on parts

We guarantee to provide users with spare parts support for at least 10 years, preventing equipment downtime caused by aging components…

Equipment Upgrades and Retrofits

We fully consider users’ evolving needs—such as increased production capacity and energy efficiency—as their businesses grow. We provide tailored retrofit solutions to help you save costs…

Operator Training Services

Upon equipment delivery, we provide your staff with comprehensive training on equipment operation, maintenance, and basic repairs, along with written documentation to prevent equipment downtime due to staff turnover…

Material Testing Services

We operate a state-of-the-art material testing center and welcome both new and existing customers to conduct on-site testing with various materials…

Service Process

1. Pre-Sales:

  Establish a customer file, contact the client, introduce our factory’s technology and equipment, understand the client’s needs, recommend suitable equipment, arrange material testing and technical preparations, and refine technical specifications.

2. During Sales:

  Provide relevant drawings and technical documentation to the client, coordinate equipment installation and construction, and keep the client informed of production progress and quality. Ensure that the customer’s project progress is synchronized with equipment manufacturing. Handle unexpected incidents and maintain effective communication with the customer.

3. After-Sales:

  ① Dispatch personnel to the customer’s site to guide installation and oversee commissioning until the equipment is ready for use.

  ② Provide training on operation and maintenance skills for the customer’s designated personnel.

  ③ Provide spare parts at competitive prices on a long-term basis.

  ④ The equipment warranty period is one year. For equipment damage caused by inherent quality issues within one year after acceptance, we will provide free repairs. For faults caused by improper operation, we will charge a service fee. We implement a 48-hour service and repair policy, meaning we must respond to the customer’s inquiry within the first 24 hours of receiving the message. If the issue cannot be resolved over the phone, we will arrive at the customer’s site within the next 24 hours to resolve it.

4. Basic Service Flowchart: